{"id":2508,"date":"2013-12-16T19:45:19","date_gmt":"2013-12-16T19:45:19","guid":{"rendered":"http:\/\/impreza.us-themes.net\/?page_id=2508"},"modified":"2021-03-02T20:15:26","modified_gmt":"2021-03-02T20:15:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/nextep.design\/stock\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom color_alternate with_img with_overlay\"><div class=\"l-section-img\" style=\"background-image: url(https:\/\/nextep.design\/stock\/wp-content\/uploads\/sites\/2\/2020\/12\/faq-saracrea-1.jpg);\" data-img-width=\"2000\" data-img-height=\"1087\"><\/div><div class=\"l-section-overlay\" style=\"background: rgba(0,0,0,0.2)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 class=\"w-post-elm post_title align_center entry-title color_link_inherit\">FAQ<\/h1><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-9 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling type_togglable title_atleft icon_chevron iconpos_right\"><div class=\"w-tabs-sections\"><div class=\"w-tabs-sections-h\"><div class=\"w-tabs-section with_icon\" id=\"faq1\"><button aria-controls=\"content-faq1\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">How can I order a design that I like?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq1\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>First choose the designs that you like and click &#8220;Add to Cart&#8221;. Complete checkout to finalize your order and we will be in touch with you for customization details.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq2\"><button aria-controls=\"content-faq2\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">How do I send you my customization details?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq2\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>After you place your order we will contact you shortly to request your customization details. Alternatively, you&#8217;re welcome to reply to the order confirmation email you received and send your final details with any relevant logos attached.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq6\"><button aria-controls=\"content-faq6\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">What does customization include?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq6\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>All text is updated with your information. Design remain as is. Occasionally we&#8217;ll change a photo as well, such as the picture of your speaker; but all other graphics remain the same. One round of small text changes is included too.<\/p>\n<p>If you&#8217;d like to change the design, please contact us to request a quote on a small design change, or on a new design.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq5\"><button aria-controls=\"content-faq5\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">How long should I expect for the flyer to be ready?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq5\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>The usual turnaround time is 1 business day (sunday to thursday). If you are ordering a unique custom design (such as a custom logo, custom flyer), we will contact you for your specific details and to discuss your needs.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq8\"><button aria-controls=\"content-faq8\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">Can I make changes once you send me my customized file?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq8\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>One round of edits is included at no charge for small text changes. Extra changes will have extra cost. To avoid additional cost, please be sure that the information that you provide is\u00a0 FINAL so that your piece will be customized accurately.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq4\"><button aria-controls=\"content-faq4\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">How will I receive my design?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq4\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>All flyers are sent as jpg to email provided at checkout, and if needed as pdf for print as well.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq3\"><button aria-controls=\"content-faq3\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">I don\u2019t see what I\u2019m looking for, got anything else?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq3\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>All designs available for customization are shown on our store. We\u2019re adding more designs sometimes so feel free to check back again. If this is more time sensitive, contact us for a quote on creating the custom design you need. You can check our main design website for more information about new design works.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq7\"><button aria-controls=\"content-faq7\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">I need to customize a flyer with another format.<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq7\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>Each item is provided in one size only, as ordered, and\/or with same proportions files. But if you need different format than item shown, for example square format for social media, or landscape format for facebook event banner, or rollup, feel free to contact us and we&#8217;ll provide a quote. Be sure to include the link to the product page in reference and the exact dimensions you&#8217;re requesting.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section with_icon\" id=\"faq9\"><button aria-controls=\"content-faq9\" class=\"w-tabs-section-header\" style=\"font-size:1.4rem\"><div class=\"w-tabs-section-header-h\"><i class=\"far fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">If at the end i don&#8217;t use the design I ordered, can I get a refund?<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-faq9\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>If you contact us before we&#8217;ve begun any customization we&#8217;ll be happy to refund your order for the sales amount minus 20% initial processing fee. However, once customization has begun, we&#8217;re unable to issue a refund.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><h3 style=\"text-align: center;\">Got your own Question? Here are some options:<\/h3>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row  type_default valign_top vc_inner\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_top style_circle color_primary align_center no_text\"><a href=\"https:\/\/wa.me\/32498503670\" class=\"w-iconbox-link\" aria-label=\"Whatsapp us\"><div class=\"w-iconbox-icon\"><i class=\"fab fa-whatsapp\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><a href=\"https:\/\/wa.me\/32498503670\" class=\"w-iconbox-link\" aria-label=\"Whatsapp us\"><h4 class=\"w-iconbox-title\">Whatsapp us<\/h4><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_top style_circle color_primary align_center no_text\"><a title=\"Contact\" href=\"http:\/\/nextep.design\/stock\/contact\/\" class=\"w-iconbox-link\" aria-label=\"Contact us\"><div class=\"w-iconbox-icon\"><i class=\"far fa-envelope\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><a title=\"Contact\" href=\"http:\/\/nextep.design\/stock\/contact\/\" class=\"w-iconbox-link\" aria-label=\"Contact us\"><h4 class=\"w-iconbox-title\">Contact us<\/h4><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner type_sticky\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><h4>Subscribe to our Newsletter<\/h4>\n<\/div><\/div>\n\t<section id=\"yikes-mailchimp-container-2\" class=\"yikes-mailchimp-container yikes-mailchimp-container-2 \">\n\t\t\t\t<form id=\"join-in-sidebar-2\" class=\"yikes-easy-mc-form yikes-easy-mc-form-2  join-home-form\" method=\"POST\" data-attr-form-id=\"2\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"yikes-easy-mc-form-2-EMAIL\"  class=\"EMAIL-label yikes-mailchimp-field-required \">\n\n\t\t\t\t\t\t\t\t\t\t<!-- dictate label visibility -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"EMAIL-label\">\n\t\t\t\t\t\t\t\t\t\t\t\tEmail Address\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Description Above -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<input id=\"yikes-easy-mc-form-2-EMAIL\"  name=\"EMAIL\"  placeholder=\"Email Address\"  class=\"yikes-easy-mc-email \"  required=\"required\" type=\"email\"  value=\"\">\n\n\t\t\t\t\t\t\t\t\t\t<!-- Description Below -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"yikes-easy-mc-form-2-FNAME\"  class=\"FNAME-label \">\n\n\t\t\t\t\t\t\t\t\t\t<!-- dictate label visibility -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"FNAME-label\">\n\t\t\t\t\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Description Above -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<input id=\"yikes-easy-mc-form-2-FNAME\"  name=\"FNAME\"  placeholder=\"First Name\"  class=\"yikes-easy-mc-text \"   type=\"text\"  value=\"\">\n\n\t\t\t\t\t\t\t\t\t\t<!-- Description Below -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"yikes-easy-mc-form-2-LNAME\"  class=\"LNAME-label \">\n\n\t\t\t\t\t\t\t\t\t\t<!-- dictate label visibility -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"LNAME-label\">\n\t\t\t\t\t\t\t\t\t\t\t\tLast Name\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Description Above -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<input id=\"yikes-easy-mc-form-2-LNAME\"  name=\"LNAME\"  placeholder=\"Last Name\"  class=\"yikes-easy-mc-text \"   type=\"text\"  value=\"\">\n\n\t\t\t\t\t\t\t\t\t\t<!-- Description Below -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"yikes-easy-mc-form-2-MMERGE11\"  class=\"MMERGE11-label \">\n\n\t\t\t\t\t\t\t\t\t\t<!-- dictate label visibility -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"MMERGE11-label\">\n\t\t\t\t\t\t\t\t\t\t\t\tMobile Phone\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Description Above -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<input id=\"yikes-easy-mc-form-2-MMERGE11\"  name=\"MMERGE11\"  placeholder=\"Mobile Phone\"  class=\"yikes-easy-mc-text \"   type=\"text\"  value=\"\">\n\n\t\t\t\t\t\t\t\t\t\t<!-- Description Below -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<!-- Honeypot Trap -->\n\t\t\t\t<input type=\"hidden\" name=\"yikes-mailchimp-honeypot\" id=\"yikes-mailchimp-honeypot-2\" value=\"\">\n\n\t\t\t\t<!-- List ID -->\n\t\t\t\t<input type=\"hidden\" name=\"yikes-mailchimp-associated-list-id\" id=\"yikes-mailchimp-associated-list-id-2\" value=\"fdb9672ce9\">\n\n\t\t\t\t<!-- The form that is being submitted! Used to display error\/success messages above the correct form -->\n\t\t\t\t<input type=\"hidden\" name=\"yikes-mailchimp-submitted-form\" id=\"yikes-mailchimp-submitted-form-2\" value=\"2\">\n\n\t\t\t\t<!-- Submit Button -->\n\t\t\t\t<button type=\"submit\" class=\"yikes-easy-mc-submit-button yikes-easy-mc-submit-button-2 btn btn-primary join-home-submit\"> <span class=\"yikes-mailchimp-submit-button-span-text\">Subscribe<\/span><\/button>\t\t\t\t<!-- Nonce Security Check -->\n\t\t\t\t<input type=\"hidden\" id=\"yikes_easy_mc_new_subscriber_2\" name=\"yikes_easy_mc_new_subscriber\" value=\"09a749e27f\">\n\t\t\t\t<input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/stock\/wp-json\/wp\/v2\/pages\/2508\" \/>\t\t\t\t\n\t\t\t<\/form>\n\t\t\t<!-- Mailchimp Form generated by Easy Forms for Mailchimp v6.8.4 (https:\/\/wordpress.org\/plugins\/yikes-inc-easy-mailchimp-extender\/) -->\n\n\t\t\t<\/section>\n\t<div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><h4>Do you need a new design, a website, logo or annual report?<\/h4>\n<p>Take a look on our main design website, discover our portfolio or ask for a quote.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper width_full\"><a class=\"w-btn us-btn-style_25\" title=\"Contact\" target=\"_blank\" href=\"https:\/\/nextep.design\" rel=\"noopener\"><span class=\"w-btn-label\">Nextep Design<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQHow can I order a design that I like?First choose the designs that you like and click &#8220;Add to Cart&#8221;. Complete checkout to finalize your order and we will be in touch with you for customization details. How do I send you my customization details?After you place your order we will contact you shortly to...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2508","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/pages\/2508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/comments?post=2508"}],"version-history":[{"count":29,"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/pages\/2508\/revisions"}],"predecessor-version":[{"id":8064,"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/pages\/2508\/revisions\/8064"}],"wp:attachment":[{"href":"https:\/\/nextep.design\/stock\/wp-json\/wp\/v2\/media?parent=2508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}